FREQUENTLY ASKED QUESTIONS
Why is there a charge for dropping off my green waste?
This is a question that we are asked from time to time.
There is a misconception surrounding the pervasive myth of “double dipping” in the green waste processing and composting industry.
Once green waste has been left with us at one of our four brances, we do use that green waste to produce organic compost….but that’s not even half the story.
Creating premium organic compost from community greenwaste at a commercial level requires a large investment of time, equipment, testing, vigilence and patience.
We strive to keep our green waste disposal charges to a minimum and are confident that we are both the most economical and environmentally conscious choice for our customers.
We also feel that once customers understand the scale of work that goes into turning their green waste into beautiful, nutrient-rich organic compost, they too will understand why we do need to levy nominal charges for green waste drop off.
For an in depth look at how we turn your green waste into organic compost, check out this blog post which walks through all the hard work involved in our “virtuous cycle”.
Do you accept flax in your greenwaste?
Yes, we have a separate area for you to dispose of flax, ivy, phoenix and palms.
Do you accept food in with your greenwaste?
No, unfortunately we are unable to accept food as we are certified organic for greenwaste only.
Can I use Afterpay?
Yes! After feedback from our customers, we now accept AfterPay on our website as a payment option.
For more information on how AfterPay works, visit AfterPay online.
We also accept debit and credit card payments via STRIPE, or direct bank transfer via POLi, as payment for online orders. Please select your preferred payment gateway at checkout when ordering via your local branch mini-site.
I'm a commercial buyer. Can I start an account?
We do operate accounts, billed monthly, for our commercial customers.
Please contact your nearest branch to discuss registering for an account with us.
We do not currently offer accounts to non-commercial frequent customers, sorry.
Do you take Paywave?
No, unfortunately we no longer take Paywave, as of March, 2023.
In addition to EFTPOS, we do accept payment with debit or credit card at our terminals and over the phone (your details will not be kept) should you wish to arrange to collect later, but contactless payment is unavailable.
Many of our products are also available to purchase directly online for delivery. Please click on your nearest branch to see which products are available for purchasing online and to begin your ecommerce order.
Do you do WINZ quotes?
Yes, we do. Please contact your nearest branch to discuss your requirements.
Do you deliver to my address?
We deliver to most addresses within the same region as our branches.
For online orders, you can add an item to your basket and start the check-out procedure in order to make sure your postcode is covered in the online ordering system. If your postcode is not in the system, do let us know as it may be missing erroneously.
You can also call your nearest branch to enquire whether we will deliver to your address.
Can I pay online and collect later?
Our ecommerce products are currently only available for delivery. We do not currently offer click-and-collect service.
Please click on your nearest branch to see which products are available for purchasing online and to begin your ecommerce order.
Please note that due to logistics, our delivery trucks will only carry one product per order, so if you have multiple products to order, there will be multiple delivery charges shown in your basket prior to check-out.
If you are a commercial operator amd wish to prepay over the phone to collect later, contact your nearest branch to discuss setting up an account with us.
Do you offer contact-less deliveries?
We sure do.
Simply indicate when ordering (either online or via the phone) that you would like a contactless delivery, and we’ll make sure our driver gets your instructions.
Are you bio-gro certified?
- Organic Compost
- Bark Mulch (25mm and 50mm)
- Mega Bark
- Garden Mix
- Lawn Mix
Is your playground bark NZS5828:2015 approved and certified by an IANZ accredited independent agency?
Our ‘Play-Safe’ Playground Chip has been independently tested in a controlled environment to measure the critical fall height.
Play Safe Consulting Limited, an IANZ accredited test laboratory, have measured the impact of an instrumented test headform from various heights onto a 300mm deep bed of our product, and used the recorded information of each impact to determine the fall height at which the Head Injury Criterion (HIC) of 1000 is obtained. The results showed that the calculated critical fall height for our product would exceed 3.0 metres – well within legal requirements.
For full details and to view a copy of our certification for ‘Play-Safe’, please click here.
Where are you located?
We have three branches throughout the Greater Wellington region: our Head Office Branch in Kapiti, as well as regional branches in Plimmerton (serving Porirua, Wellington and the Hutt Valley with deliveries) and in Masterton, Wairarapa.
We also have a green-waste drop off location in Waikanae.
For full branch information click here.
Can I hire an industrial mulcher?
We do not hire out our Willibald EP5500 Shark industrial mulching unit, although you can arrange for us to attend your site with this big beast — along with a qualified member of staff who will operate the machine for you at your location in order to shred and mulch orchards, vineyards, shelter belts, etc.
This powerful machine is capable of processing any organic material of up to 300mm in diameter.
To enquire, please contact us today.
